Technical Support Engineers One of the most challenging issues to overcome in any type of supply solution is to satisfy Customer's requirements for professional technical support. Monks and Crane has invested heavily in the critical area of Technical Support by ensuring its specialists are continually trained in the latest developments in manufacturing and product.

Technical Support is the primary influence in productivity improvements, material usage and application savings. Productivity savings may occur when a new product, process or procedure is introduced that results in lower operating costs, faster production, and/or higher quality output. Generating productivity savings is particularly critical in Monks and Crane's relationship with its Customers, where the central objective is to reduce total costs and provide yield improvements.

Monks and Crane also has logistics, business process and Management Information Systems Technology (MIST) specialists working in every area of the supply chain, ensuring that the optimum solution is, and continues to be, in place. We are fully committed to building open, collaborative relationships with our suppliers and have forged strong links with alliance partners who provide structured technical support within all projects specifically aimed at adding value to Customer contracts.

Customer Satisfaction in Technical Support is heavily dependant on the expertise of our specialists to:

• Specify Products for Particular Applications
• Introduce New Products
• Repair Products and Perform Warranty Work
• Train End Users
• Answer Technical Questions
• Troubleshoot
• Redefine Processes
• Improve Logistics